Now I'm not really into blatantly bashing companies over the internet, but, being the product of a consumer-oriented degree, I need to get this out there as to warn potential customers.
DO NOT SHOP AT OVERSTOCK.COM.
I just recently purchased two LG computer monitors from their online store, and upon giving these bad boys a test drive, I found a damaged pixel in monitor numero dos.
Ok, not-so-big-a-deal. I figured I would just make an exchange for a new monitor and no harm done.
But when I received the new monitor and plugged it in, I found that the same exact pixel was busted.
I contacted customer service again and told them that I'd like a guarantee on a working product or a refund on my purchase. The representative explained to me that they thoroughly test all of their products, but cannot guarantee that they would be in working condition.
Wait a minute. So... They're telling me that they test their products but apparently have a shipment of LG monitors with noticeable and identical damaged pixels?
I see something wrong with this picture. They obviously don't test their products, and as a result, they've attached LG's name to their half-assed business practices. LG would not be happy, and neither am I. So I let Iris, my customer rep, know that a tweak in the testing process is probably overdue.
Soon thereafter, I ended up going the refund route and will never buy a product from their website ever again.
Which now that I've gotten all of this off my chest, I have a "bigger picture" idea involving this debacle which will turn into a post sometime before the day's end. Stay tuned for a revolution...
Or I may just be drinking too much coffee. We'll find out soon enough.
