Now I'm not really into blatantly bashing companies over the internet, but, being the product of a consumer-oriented degree, I need to get this out there as to warn potential customers.
DO NOT SHOP AT OVERSTOCK.COM.
I just recently purchased two LG computer monitors from their online store, and upon giving these bad boys a test drive, I found a damaged pixel in monitor numero dos.
Ok, not-so-big-a-deal. I figured I would just make an exchange for a new monitor and no harm done.
But when I received the new monitor and plugged it in, I found that the same exact pixel was busted.
I contacted customer service again and told them that I'd like a guarantee on a working product or a refund on my purchase. The representative explained to me that they thoroughly test all of their products, but cannot guarantee that they would be in working condition.
Wait a minute. So... They're telling me that they test their products but apparently have a shipment of LG monitors with noticeable and identical damaged pixels?
I see something wrong with this picture. They obviously don't test their products, and as a result, they've attached LG's name to their half-assed business practices. LG would not be happy, and neither am I. So I let Iris, my customer rep, know that a tweak in the testing process is probably overdue.
Soon thereafter, I ended up going the refund route and will never buy a product from their website ever again.
Which now that I've gotten all of this off my chest, I have a "bigger picture" idea involving this debacle which will turn into a post sometime before the day's end. Stay tuned for a revolution...
Or I may just be drinking too much coffee. We'll find out soon enough.
Whoa. "They thoroughly test all of their products, but cannot guarantee that they would be in working condition." Okay, hold the phone, Iris from Overstock.com: Joseph Heller called and he wants his patented brand of bureaucratic absurdity back.
ReplyDeleteThis is seriously one of the more ludicrous stories I've ever heard. Thanks for the heads-up about Overstock.com!
Well, that totally sucks. At least you were able to get your refund without too much of a hassle, right?
ReplyDeleteThanks for the well wishes, I'm resting at home now, still trying to get over that hardcore anesthesia. I hope you're recovery went/is going well also!